Terms and Conditions

Last updated: December 16, 2022


Please read these Terms and Conditions carefully and make sure that you understand them before using our website and/or signing up to Our Experiences. By using this website or the Experiences offered by the Organizer or its projects, you accept all the specified Terms and Conditions. If you do not agree with any portion of these Terms and Conditions or Additional Terms published on the websites – please leave the website and stop using Our Service.


1. Interpretation and Definitions

1.1. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2. Definitions

For the purposes of these Terms and Conditions:

  • Company(referred to as either “the Company”, “Organizer”, “We”, “Us” or “Our” in this Agreement) refers to Arte Urbana Collectif Association, registered in the Commercial Register of the Bulgarian Registry Agency with EIK: 176 991 622 at 18 Shipchenski prohod Blvd., Galaxy Trade Center, office 305 – Sofia, Bulgaria.
  • Experience refers to the various events we organize – cultural, educational and entertainment, leisure activities and related activities and services.
  • Force Majeure Event means event outside of our control that includes but is not limited to: supplier or contractor failure, act of God, war, fire, strike, extreme weather, terrorist attack, venue damage, flood, military action or any other emergency beyond our control.
  • Service (also referred as “Website”) refers to Arte Urbana Collectif’s official website, accessible from arteurbanacollectif.com
  • Terms and Conditions mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service and the Experience.
  • Customer(referred to as either “the Customer”, or “You” in this Agreement) means the individual accessing or participating in Our Service or Experience , or the company, or other legal entity on behalf of which such individual is accessing or participating in Our Service or Experience, as applicable.


2.  Acknowledgment

These are the Terms and Conditions governing the use of Our Services and Experiences and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all Customers regarding the use of the Service or Experience.

Your access to and use of the Service or Experience is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service or Experience.

Your access to and use of the Service and Experience is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use Our Services and Experiences and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Services and Experiences.

3. Use of Services and Experiences

To use Our Experiences the Customer may have to apply for it by filling-in an on-line application form and accepting these Terms and Conditions, or by enrolling through email or other platform (such as Eventbrite), or by purchasing ticket, in which case Terms and Conditions are accepted automatically.

A confirmation email is sent to the e-mail address specified by the Customer after the application form has been received and considered by the Organizer.

Registrations are binding and are reviewed in the order in which they are received. Each event is open to a limited number of participants. If more applications are received than conditions allow, the Organizer will create a waiting list and inform the Customers of their position on the list.

Once officially registered, the Organizer will send the Customer a confirmation of registration and other pertinent information. The Customer must comply with the payment deadlines and instructions sent to them by the organizer. The Experience can be provided only when payment has been received by the Organizer in full and on time.


The Organizer shall receive payment in full amount to provide the Customer with the Experience. Customers are responsible for covering all applicable fees/charges/commissions/currency exchange rates when completing their payments for the Experiences.


In cases where an invoice has been raised, if no indication of the time for payment is previously mentioned on the order, each invoice must be paid in cleared funds  within 14 calendar days from the date of invoice.

In case of payment for Experiences by the means of bank transfer, you are obliged to inform us about the completed payment by sending an image of documents confirming payment for Experiences to the email address indicated on the website.

Prices for each Experience, where applicable, are accurate at the time of publication. Organizer reserves the right to change the prices at any time. Any changes will not affect registrations that have already been confirmed by us (if other is not stated in the Invoice).


Costs for travel, overnight accommodation, meals, and other personal needs are not included in the Experience fee. Exceptions to this rule will be specifically stated in the Experience description.

Applications from Customers under 18 y.o. for the Survices (events, courses and programs) organized by Us are considered each individually, discussed and coordinated with the parents/guardians depending on the program objectives, duration and venue. Any Customer under 18 y.o. must provide the Organizer with a letter from a parent/guardian, where in the clear form there is granting permission from a parent/guardian allowing participation in the Organizers program, event or course. The scanned original letter with wet signature, and the scanned copy of ID document, must state the Customer’s full name, her/his/their date of birth, passport number, postal address and a wet signature of a parent confirming that he/she/they give permission to participate in the program and will cover all expenses related to the Customer’s participation in the Experience. Customers under 16 y.o. require a parent’s or guardian’s presence at the venue during the program.

Organizer may (at its sole and absolute discretion) change the format, speakers, participants, content, venue location and program or any other aspect of the Experience at any time and for any reason, whether or not due to a Force Majeure Event, in each case without liability. This shall not entitle Customers to cancellation, nor to a reduction in the fees, nor to claims for damages.

Organizer reserves the right to refuse admission to, or eject from the Event, any person at its sole and absolute discretion, including (without limitation) any person who fails to comply with these Terms and Conditions or who in the opinion of Organizer represents a security risk, nuisance or annoyance to the running of the Event. You agree to comply with all reasonable instructions issued by Organizer, its representatives, employees and/ or subcontractors or the venue owners at the Experience.

You acknowledge that if you wish to use the wifi or other instruments provided by us at a Experience, you do so at your own risk and Organizer accepts no liability for the use or misuse of this Experience. You may need to agree with additional terms and conditions with the provider(s) of these instruments at an event in order to gain access.


4. COVID 19 Cancellation Policy

​We kindly ask you to stay at home and to not attend our Experience, unless it is on-line, if you are feeling symptomatic or have been advised by your GP to self-isolate. If you are unable to attend an Experience you can reschedule your participation for other dates. Please email us as soon as you can before the Experience if you know that you will not be able to join it. We reserve the right to charge you some extra amount in case of rescheduling.


If the Organizer is not able to hold an Experience or parts of it for any reason related to Covid-19, there will be a rescheduling of the Experience, an alternative Experience or parts of it can be suggested. We will endeavor to provide the most equitable and supportive solution for the Customer.

5. General Cancelation Policy

In case the Organizer cancels an Experience by its subjective decision, there will be written notification to the Customer or the information will be published on the sources of the Organizer, such as the social media, website, program webpage or other publicly available sources. Cancellation of the Experience, unless caused by reasons of Force Majeure Event, and without a suggestion of alternative program will result in a refund of the fee to the Customer.

In case the Customer cancels his/her participation during activities or fails to appear at the agreed date and time, a refund claim is excluded. If activities are confirmed, but the customer does not make use of the reservation, the Organizer reserves the right to claim the entire payment from the customer named on the registration.

Organizer assumes no liability whatsoever whereby an Event is cancelled, rescheduled or postponed due to a Force Majeure Event.

6. Right of withdrawal

The Customer may have a legal right to withdraw the agreement without giving any reason within a 14 day withdrawal period. In the case of a contract for Experiences, this withdrawal period expires 14 days from the day the contract was concluded. The contract is deemed concluded from the moment the Customer paid the fee for a particular Experience.

To meet the cancellation deadline, you must advise us that you wish to cancel before the cooling-off period has expired. You should be aware at the time of booking that, after the statutory 14 days cooling-off period, there is no automatic right to cancel, and there will be no refund of fees.

To exercise the right of withdrawal, you must inform us at contact@arteurbanacollectif.com, indicating the following information: Full name and email specified when placing an order; the name of the Experience (training program, training or service package); date of order; payment information; reasons for refusing Experiences, as well as other necessary information.

You understand that if you violate the procedure for processing a refund request or do not provide us with the specified information, we have the right to refuse the refund and not consider your request.

We will confirm receipt of the withdrawal request by email at the address specified during the ordering process. If you do not receive written confirmation within 5 working days from the moment the letter was sent, please contact our support service at an alternative email indicated on the website.


Deposit fees are not reimbursable under any circumstances.

If the Customer exercises the right of withdrawal from this contract, we shall reimburse to you all payments, except deposit fee(s), received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back if any, or you have supplied evidence of having sent back the goods, if any, whichever is the earliest.

7. Accessibility and safety

The Organizer aims to ensure that the events are accessible. Customers with specific needs should prior to registration inform the Organizer about their requirements. We reserve the right to confirm the accessibility to the event.

It is necessary to notify in advance the Organizer about any physical limitations that you as Customer may have, and to adjust the participation with the responsible for the Experience beforehand.

If you have particular support needs or disabilities which may affect your ability to undertake all or part of the Experience, you are required to disclose these and communicate these in full to the Organizer.

The Organizer reserves the right to reject an application or terminate the Customer’s enrolment in the Experience if the Customer’s participation represents a risk to their health and safety or to the health and safety of others, or if, in the opinion of Organizer, the Customer’s physical or mental condition makes the Customer unable or unlikely to complete the Experience successfully.


Every Customer is responsible for their own physical condition during the Experience (event, course or program) organized by Organizer.

It is highly recommended that the Customer have appropriate accident and medical insurance. The Customer must take out medical insurance to ensure coverage during participation in the Experience (particularly if they have known medical needs that may require attention). The insurance must be valid in the territory of the country where the Experience takes place.

8. Intellectual property

Copyright on the Organizer’s websites, all materials sent by email to Customers or provided by Organizer to Customers in other ways, are owned by or licensed to Organizer and all rights are reserved. You may not copy, distribute, enter into a database, display, perform, create derivative works from, transmit, or otherwise use any materials from the websites, except that you make a reasonable number of machine-readable copies of the website materials only for personal, non-commercial use, and only if you do not alter the text or remove any trademark, copyright, or other notice displayed on the web site materials.


In order to comply with the law on the protection of intellectual property, it is agreed that the Customers have no right to record audio/video during the Experience and its territory.


Logos or trademarks on the Organizer website and on the websites owned by the Organizer are trademarks owned by Organizer. You may not use these Trademarks in connection with any product or Experience that does not belong to Organizer, or in any manner that is likely to cause confusion among users about whether we are the source, sponsor, or endorser of the product or Experience, or in any manner that disparages or discredits us.

9. Harassment

It is the policy of the Organizer to expressly forbid any forms of harassment. As used here, harassment means any verbal, written, visual, or physical acts that are offensive in nature, intimidating, unwelcome, or that could reasonably be taken as objectionable. Harassment is prohibited on the ground of sex, race, religion racial or linguistic origin, creed, pregnancy, family status, age, political convictions, disability or citizenship.


10. Photos, videos, and personal information

The Customer agrees that the Organizer can publish (on the internet, in mass media, in the printed press and elsewhere) and exploit otherwise photos, video and audio material of the Experience with Customers participation. The Customer who does not wish their images to be used in the above-mentioned way must inform the Organizer before the start of the Experience. If such information is not sent to the Organizer, the Customer’s agreement is considered to be received.

The Organizer can also index the trading names and logos of organisations and enterprises, whose employees have taken part in the Program. If the Customer does not wish this information to be published, this should be communicated to the Organizer before the start of the Experience. If such information is not sent to the Organizer, the Customer’s agreement is considered to be received.

11.  Links to Other Websites

Our Website may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


12. Limitation of Liability

Notwithstanding any damages that You might incur, the Organizer shall under no circumstances whatsoever be liable to the Customer whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss, delay, damage, arising under or in connection with these Terms for, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill, any indirect or consequential loss (including, but not limited to, any travel or accommodation costs).


13.  Governing Law

This agreement and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with Bulgarian law.


14.  Disputes Resolution

If You have any concern or dispute about the Experience, You agree to first try to resolve the dispute informally by contacting the Company.

Privacy Policy

​Information on the nature, scope and location of the collection, as well as the processing, transfer and use of personal data, can be found in our Privacy Policy.


15. Changes in these Terms and Conditions

We may amend these Terms and Conditions from time to time. You should check our website from time to time to review the current Terms and Conditions, as they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms: located on particular pages at the website; or notified to you, from time to time.


16. Contact Us

If you have any questions about these Terms and Conditions, You can contact us by email: contact@arteurbanacollectif.com